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Shipping Policy

All orders are generally processed within 2 to 5 business days. Typical shipping times are between 2-5 business days in Canada and 5-7 business days in USA. Currently, we only ship to Canada and US.

Refund & Exchange Policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return

To be eligible for a return, your item must be in the same condition that you received it, unused,  and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at lostvillagescc@gmail.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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